Customer Service

Return Policy 



It is our wish that you are completely happy with your purchase.  If an item is defective or there has been an error on our part, we'll do all that we can to make it right and keep you a happy camper!  However, if you are not:

  • Returns are accepted within 7 days after you receive the item in exchange for a store credit only.
  • No returns, exchanges, or store credits are allowed after 14 days from the original ship date.
  • All returned items must be in un-used condition. Any items that have been used or laundered will not be accepted and returned to you at your expense.
  • Please note: All shipping charges (including for returns or exchanges) are the responsibility of the customer and will not be refunded by FoxyJane Boutique . 
  • Sale, Special Promo or discounted items  are NOT returnable.  We thank you in advance for understanding that we are a small company and cannot absorb such costs.
  • Should you make a return, we suggest insurance and a tracking number.  We cannot be responsible for lost packages or accept COD returns.
  •   FoxyJane Boutique
  • reserves the right to accept returns at our discretion



Shipping

 When you place an online order of $150+ your items will ship free of charge.  Items are sent using USPS First Class Mail (or Priority Mail, depending on weight). All items featured on our site are ready to ship within 2-3 business days. Once your package has shipped you will receive an email notification (to the email address you provided during check out) which will include a tracking number.

Free Local Pick Up is available In New Orleans, LA
PICK UP CODE IS ( FREE ) MAKE SURE YOU PLACE THAT CODE IS THE DISCOUNT CODE BOX DURING CHECKOUT.



Payment

Visa, MasterCard, American Express, Discover, and PayPal are accepted forms of payment.  Payments are processed via PayPal; PayPal is a secure online payment processing service. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.